Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving
your item to request a return.
To be eligible for a return, your item must be in the same condition that you
received it — unworn or unused, with tags, and in its original packaging
(including the protective case, pouch, and cleaning cloth). You will also need
the receipt or proof of purchase.
How to start a return
Contact us at
china.bob.ding@gmail.com with your order number and, where applicable, photos or a short video showing the issue. If your return is accepted, we will
send you return instructions, including a Return Merchandise Authorization
(RMA) number and the return shipping address.
Items sent back to us without first requesting a return and obtaining an RMA
number will not be accepted. Please do not ship anything until you have
received your RMA number.
Returnless refunds (Southeast Asia orders)
Because cross-border return shipping from Southeast Asia can exceed the value
of the item, we may, at our sole discretion, issue a full refund without
requiring you to ship the item back. In these cases we may ask you to provide
photos or a short video showing the defect, damage, or error before approving
the refund. If we do require the item to be returned, we will provide the
return address by email.
Return shipping costs
- If the return is due to our error (defective, damaged, or incorrect item),
we cover the return shipping cost, or we issue a returnless refund.
- If the return is for any other reason (for example, change of mind or
wrong size ordered), the customer is responsible for return shipping costs,
and the original shipping fee is non-refundable.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item
is defective, damaged, or if you received the wrong item, so that we can
evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns on the following:
- Custom or personalized products (for example, prescription lenses or
engraved items)
- Items marked as final sale or clearance
- Gift cards
- Products that show signs of wear beyond reasonable inspection, or are
returned without original packaging
We also do not accept returns of hazardous materials, flammable liquids, or
gases. If you have questions or concerns about a specific item, please contact
us before ordering.
Exchanges
The fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return (or, for
returnless refunds, once your claim is approved), and let you know whether the
refund was approved. If approved, you will be refunded to your original payment
method within 10 business days. Please remember it can take additional time for
your bank or payment provider to process and post the refund.
Refunds for Cash on Delivery (COD) orders
Because COD payments are collected in cash at the time of delivery, refunds for
COD orders cannot be returned to the original payment method. For COD orders,
we will contact you to collect your preferred refund method — bank transfer or
e-wallet — and will process the refund within 10 business days of approval.
Please ensure the bank account or e-wallet provided is registered in your own
name.
If more than 15 business days have passed since your return was approved and
you have not received your refund, please contact us at
china.bob.ding@gmail.com.