物流政策
Shipping Policy
Last updated: 9 September 2026
We ship to customers across Southeast Asia. This Shipping Policy explains how we process, ship and deliver your order, and what to expect along the way.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
During peak periods, sales or promotional events, processing may take up to 3 business days. If we experience a significant delay in the dispatch of your order, we will contact you by email.
2. Shipping Methods and Estimated Delivery Times
We currently offer the following shipping options. Delivery times are estimates only and are calculated from the date of dispatch, not the date of order.
Standard Shipping (cross-border)
Estimated delivery by destination:
- Singapore: 4–7 business days
- Malaysia: 6–9 business days
- Thailand: 7–12 business days
- Vietnam: 7–12 business days
- Philippines: 8–14 business days
- Indonesia: 10–16 business days
Express Shipping (where available)
- Estimated delivery: 3–7 business days
- Available to: Malaysia
Delivery times are estimates provided by our carriers and are not guaranteed. We are not responsible for delays caused by customs clearance, weather, carrier disruptions, public holidays, or other events outside our reasonable control. Deliveries to remote or outlying areas may take longer.
3. Shipping Rates
Shipping charges for your order are calculated and displayed at checkout.
- Standard Shipping: USD 4.90 flat, or FREE on orders over USD 39
- Express Shipping: USD 12.90
- Free Shipping: available on orders of USD 39 (or the equivalent in your selected currency) or more, to Malaysia and Singapore
Shipping rates are shown in the currency selected at checkout and do not include customs duties, import taxes or other fees, unless expressly stated otherwise.
4. Cash on Delivery (COD)
COD is available in Malaysia, Thailand, Vietnam, the Philippines and Indonesia, subject to eligibility.
- A COD handling fee of 3% of the order value (minimum USD 1.50) may apply and will be shown at checkout.
- We may contact you by phone or messaging app to confirm your COD order before dispatch. Orders that cannot be confirmed may be cancelled.
- Please ensure someone is available at the delivery address with the exact amount payable. Carriers generally cannot provide change.
- If a COD parcel is refused upon delivery or cannot be delivered after multiple attempts, we may decline COD as a payment option for your future orders.
- Repeated refusal of COD deliveries may result in the suspension of COD eligibility on your account.
5. Customs, Duties and Import Taxes
Orders are shipped cross-border and may be subject to customs clearance and import duties, taxes and handling fees imposed by your country of destination.
Unless expressly stated otherwise at checkout, all customs duties, import taxes and handling fees are the responsibility of the recipient (delivered duty unpaid). We are not responsible for any such charges, and we are not able to estimate or prepay them on your behalf.
You are responsible for providing accurate and complete shipping information, and for ensuring that the products you order may lawfully be imported into your country.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–72 hours to become active.
You can track your order using the tracking number provided. Cross-border tracking may be updated by more than one carrier as the parcel moves from the origin country to the destination country, so tracking updates may be intermittent during transit.
7. Failed Delivery, Incorrect Address and Returned Parcels
Please check your shipping address carefully before completing your order. We are not responsible for parcels delivered to an incorrect or incomplete address provided by you.
If a parcel is returned to us because delivery failed, was refused, was unclaimed, or the address was incorrect:
- We will contact you to arrange re-delivery. Additional shipping charges may apply.
- Alternatively, we may cancel the order and refund the product price, less the original shipping cost and any return shipping cost incurred by us.
8. Shipping Restrictions
We do not ship to PO boxes in the Philippines and Indonesia. Apart from this, we currently ship to all destinations listed in section 2.
Certain products may be subject to import restrictions in your country. If a product you ordered cannot lawfully be imported, we will cancel the affected items and refund you.
9. Damaged or Lost Parcels
If your order arrives damaged, please contact us at china.bob.ding@gmail.com within 7 days of delivery with your order number and photographs of the damage, so that we can assess the issue and make it right.
If you believe your parcel is lost — for example, tracking has not updated for more than 14 days — please contact us and we will investigate with the carrier.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
DJC Fit, operated by DJC Technology Limited
Email: china.bob.ding@gmail.com
Room 1508, 15/F, Grand Plaza Office Tower Phase 2
625 Nathan Road, Mong Kok, Hong Kong